Policies
Privacy Policy
How Nawabi Aura collects, uses, and protects your information.
Information We Collect
Order DetailsWhen you order via WhatsApp, we collect what you share in that chat — name, delivery address, phone number, size, and product preferences — to fulfil your order.
Website UsageWe use Google Analytics and Meta Pixel to understand how visitors browse the site and which products are popular. This does not include payment or address details, since there's no checkout on the website itself.
No Accounts, No Stored PaymentsNawabi Aura has no user accounts or cart. We never collect or store card, UPI, or bank details on the website — all payment happens directly between you and us over WhatsApp/UPI/bank transfer.
How We Use Your Information
Order FulfilmentTo confirm availability, process payment, and ship your order to the address you provide.
Customer SupportTo respond to questions, exchanges, and complaints raised via WhatsApp.
Marketing (Opt-in Only)We may message you about new arrivals or offers only if you've messaged us on WhatsApp first. You can ask us to stop at any time.
Sharing & Storage
Third PartiesWe share order details only with courier partners for delivery. We do not sell or rent your personal information to anyone.
WhatsAppConversations happen on WhatsApp Business, which is end-to-end encrypted and governed by WhatsApp's own privacy policy.
RetentionWe keep order chats and delivery details only as long as needed for fulfilment, support, and legal record-keeping.
Your Rights
Access & CorrectionYou can ask us via WhatsApp to see, correct, or delete the personal information we hold about you.
Grievance OfficerFor privacy concerns or complaints, reach out on WhatsApp at +91 7483706352. We aim to acknowledge and resolve grievances within 7 business days, in line with Indian consumer protection rules.
Questions about your data?
Ask on WhatsApp