Policies
Terms & Conditions
The terms that apply when you browse or order from Nawabi Aura.
About These Terms
Who We AreNawabi Aura is a Lucknowi chikankari clothing brand. These terms govern your use of nawabiaura.com and any order placed with us via WhatsApp.
How Ordering WorksThere's no cart or online checkout. Browsing and size selection happen on the website; the order itself is confirmed in a WhatsApp chat, including price, size, and payment.
AcceptanceBy browsing this site or messaging us to place an order, you agree to these terms.
Products & Pricing
Product AccuracyWe describe fabric, work, and fit as accurately as possible. Slight colour variation can occur due to screen settings and photography lighting.
PricingPrices shown on the site are in INR and may change without notice. The price confirmed with you on WhatsApp at the time of order is final.
AvailabilityStock is limited. If an item goes out of stock after you order, we'll notify you on WhatsApp and offer an alternative or a refund.
Payment & Delivery
Payment MethodsWe accept UPI, bank transfer, and (in select areas) cash on delivery, confirmed directly over WhatsApp.
DeliveryStandard delivery takes 5-7 business days from dispatch. See our Shipping & Returns page for full details.
Exchanges & Liability
Exchange PolicyExchanges are accepted within 7 days of delivery for unused, unwashed items in original packaging. See Shipping & Returns for the full process.
Limitation of LiabilityWe are not liable for delays caused by courier partners, incorrect delivery details provided by the customer, or events outside our reasonable control.
Grievance Redressal
Contact for ComplaintsIf you have a complaint about an order or these terms, reach us on WhatsApp at +91 7483706352. We aim to resolve grievances within 7 business days, as required under Indian consumer protection law.
Governing LawThese terms are governed by the laws of India, with courts in Bengaluru, Karnataka having jurisdiction.
Questions about these terms?
Ask on WhatsApp